Help Centre

Frequently Asked
Questions

Everything you need to know about 3jbet — from opening your account and making your first deposit in PKR, to cricket betting, casino games, bonuses and keeping your play safe. Browse by category or scroll through to find the answer you need.

What Sets Us Apart

Before diving into the FAQs, here is a quick look at what makes 3jbet the platform of choice for online gaming and sports betting among Pakistani users.

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Cricket & PSL Betting

Comprehensive coverage of Pakistan cricket — PSL, T20Is, ICC tournaments and bilateral series. Ball-by-ball live markets let you stay in the action from Karachi to Islamabad.

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Live Casino & Slots

Real dealers, real tables and hundreds of slot titles — all accessible on desktop and mobile. The live casino runs around the clock so you can play whenever suits you.

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Mobile-First Platform

Fully optimised for smartphones without needing to download an app. Open your mobile browser, log in and enjoy the complete 3jbet experience on any device.

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Secure & Encrypted

256-bit SSL/TLS encryption protects every transaction and data exchange. Your personal details and financial information are handled with strict confidentiality at all times.

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PKR Deposits & Withdrawals

Transact in Pakistani Rupees using payment references familiar to Pakistani users. Minimum deposits start from PKR 500, keeping the platform accessible at every level.

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Responsible Gambling Tools

Deposit limits, loss limits, session timers, cooling-off periods and self-exclusion are all built into your account settings — giving you complete control over how you play.

Account & Registration

Everything you need to know about creating and managing your 3jbet account, from first sign-up to verifying your identity and recovering access.

Creating a 3jbet account takes just a few minutes. Click the registration button on the homepage, fill in your personal details including your full name, date of birth, email address and mobile number, choose a username and secure password, then confirm your registration. You must be at least 18 years old — or the higher minimum required by the applicable jurisdiction — to register.

3jbet requires identity verification before processing withdrawals and in compliance with anti-money laundering obligations. Accepted documents include your Pakistani National Identity Card (CNIC), a valid passport, or a government-issued driving licence. You may also be asked to provide proof of address such as a recent utility bill or bank statement dated within the last three months.

No. 3jbet is strictly for adults aged 18 and above — or the higher minimum age required by the applicable operator or license jurisdiction. Age verification is mandatory for all accounts. If we discover that a minor has registered, the account will be closed immediately and any balance forfeited in accordance with our Terms and Conditions.

No. Each user is permitted only one active account on 3jbet. Opening multiple accounts — whether using the same details or different information — is a breach of our Terms and Conditions. Duplicate accounts may be closed and any associated bonuses voided. If you have lost access to an existing account, please contact our support team to recover it.

On the login screen, click the 'Forgot Password?' link and enter the email address associated with your account. A password reset link will be sent to that address. Follow the instructions in the email to set a new password. If you do not receive the email within a few minutes, check your spam folder or contact our 24/7 support team via live chat.

Deposits & Withdrawals

Information about funding your account and withdrawing winnings in PKR, including payment method references, processing times and minimum amounts.

Log in to your 3jbet account and navigate to the Cashier or Deposit section. Select your preferred payment method, enter the amount in PKR you wish to deposit, and follow the on-screen instructions to complete the transaction. Deposits are typically credited to your account balance immediately or within a few minutes depending on the payment method used.

3jbet supports several payment options familiar to Pakistani users. The platform references methods including Easypaisa, JazzCash, Raast, and bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. These are listed as familiar Pakistani payment references only. Their mention does not imply that any of these providers endorse or support gambling transactions.

The minimum deposit amount on 3jbet is PKR 500 for most payment methods, though this may vary depending on the specific payment option selected. There is no maximum deposit limit set by the platform, although your chosen payment provider may impose its own transaction limits. Please check the Cashier section for the most current deposit thresholds.

Withdrawal requests are typically reviewed within 24 hours. Once approved, the time it takes for funds to reach your account depends on the payment method — digital wallets such as Easypaisa and JazzCash are generally faster than bank transfers, which may take 1–3 business days. Pending KYC verification may delay withdrawals until identity checks are complete.

The minimum withdrawal on 3jbet is PKR 1,000. Withdrawals below this threshold cannot be processed. You must also have completed identity verification (KYC) before your first withdrawal can be approved. Ensure the withdrawal method you select matches the payment method used for your most recent deposit, as this may be required for security reasons.

Games & How to Play

Understand the sports betting markets, live casino offering and slot games available on 3jbet, including cricket, PSL and how live in-play betting works.

3jbet offers a wide range of sports betting markets. Pakistani users will find extensive coverage of cricket — including PSL, T20 internationals, ICC tournaments, Test matches and bilateral series featuring the Pakistan national team. Beyond cricket, you can bet on football, tennis, basketball, UFC and various other international sporting events. Live in-play betting is also available on selected markets.

Live betting allows you to place wagers on matches and events as they happen in real time. Odds update dynamically to reflect the current state of play — for example, during a PSL cricket match the odds on the next wicket or six will shift ball by ball. Navigate to the Live section of the platform, select your event and place your bet before the market closes. Internet connection stability is important for live betting.

3jbet's casino section includes live dealer games such as roulette, blackjack, baccarat and game shows streamed from professional studios, as well as a wide selection of slot games from leading providers. Live casino games are hosted by real dealers and offer an authentic table-game atmosphere. The slots library spans classic three-reel games to modern video slots with multiple bonus features.

Yes. 3jbet is built with a mobile-optimised interface that works smoothly on Android and iOS devices through your mobile browser — no app download is required. The full range of sports betting markets, live casino games and account management features are accessible on mobile. For the best experience, use an up-to-date version of Chrome or Safari on your smartphone.

Bonuses & Promotions

How welcome bonuses, wagering requirements, expiry dates and game eligibility work on 3jbet — so you can make the most of every promotion.

Welcome bonuses are typically credited automatically when you register and make your qualifying first deposit. Ensure you meet the minimum deposit threshold stated in the bonus terms and that you have not opted out of promotions during registration. The bonus will appear in your account within a short time of your deposit being confirmed. Always read the specific bonus terms for wagering requirements and eligible games.

A wagering requirement specifies how many times you must bet your bonus amount (or bonus plus deposit) before any winnings derived from that bonus can be withdrawn. For example, a PKR 1,000 bonus with a 30x wagering requirement means you need to wager a total of PKR 30,000 before withdrawing bonus-related winnings. Different games contribute different percentages toward meeting the requirement — check the specific bonus terms for details.

Yes. Most bonuses on 3jbet carry an expiry period, typically between 7 and 30 days from the date of issue depending on the specific promotion. If the wagering requirements are not met within that window, the bonus and any associated winnings will be removed from your account. Check the terms of each individual bonus in your account's promotions section to see the applicable expiry date.

Not always. Some bonuses are restricted to specific game categories — for example, a sports welcome bonus may not be usable in the casino section, and vice versa. Even within the casino, certain game types such as live dealer tables may contribute at a lower rate toward wagering requirements, or may be excluded entirely. Always review the eligible games list within the individual bonus terms before playing.

Security & Responsible Gambling

How 3jbet keeps your account and data secure, plus the responsible gambling tools available to help you stay in control — including deposit limits, self-exclusion and support resources for Pakistani users.

3jbet uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and our servers. Passwords are stored using industry-standard hashing algorithms and are never stored in plain text. Access to sensitive personal and financial data is restricted to authorised personnel only. We conduct regular security assessments of our infrastructure. Full details are available in our Privacy Policy.

If you believe someone has accessed your 3jbet account without your permission, contact our support team immediately via live chat so your account can be secured without delay. Change your password from a trusted device as soon as possible. We also recommend enabling two-factor authentication if available, using a unique password not shared with other platforms, and reviewing recent account activity for any unrecognised transactions.

Log in to your account and go to the Responsible Gambling section within your account settings. From there you can set daily, weekly or monthly deposit limits in PKR. Limits take effect immediately. If you later wish to increase a limit, a mandatory 24-hour cooling-off period applies before the higher limit becomes active — this is a deliberate protection against impulsive decisions.

Self-exclusion allows you to suspend your 3jbet account for a chosen period — 3 months, 6 months, 1 year or permanently. Once activated, your account is suspended immediately, all marketing communications stop, and the exclusion cannot be reversed during the chosen period. To activate self-exclusion, go to the Responsible Gambling section in your account settings, or contact our 24/7 support team via live chat to have it applied instantly.

Pakistan's Prevention of Gambling Act, 1977 may restrict or prohibit participation in online gambling. 3jbet does not claim that its services are approved, licensed or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. Users are solely responsible for determining whether accessing this platform is lawful in their jurisdiction. Nothing on this site constitutes legal advice.

The fastest way to reach us is via the 24/7 live chat widget available directly on the 3jbet platform. For written enquiries, you may contact us at [email protected] — please note this is a plain text address and not a clickable link. Our support team handles account queries, responsible gambling requests, technical issues and general questions, with responsible gambling cases treated as priority. You can also review our Responsible Gambling page for further guidance.

Didn't Find Your Answer?

Our FAQ covers the most common questions from Pakistani users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. If your question isn't answered here, our support team is available around the clock.

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Live Chat — 24/7

The fastest way to get an answer. Our support team is online around the clock and can handle everything from account queries to responsible gambling requests.

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Written Enquiries

For detailed or non-urgent questions, write to us at:
[email protected]
Plain text only — not a clickable link.

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Explore Our Guides

For detailed policies on responsible gambling, terms of use and privacy, visit the relevant pages linked throughout this site. All pages are written in clear English.

Start Your 3jbet Journey Today

Now that you have the answers you need, take the next step. Visit the 3jbet homepage to register your account, explore our cricket and PSL betting markets, try the live casino, or simply browse what's on offer. 18+ only. Local laws may restrict gambling.

Also review our Terms & Conditions and Privacy Policy before registering.