Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 3jbet ("3jbet", "we", "us", "our"), operator of the online gaming and sports betting platform at https://3jbet.cam ("Platform"), collects, uses, stores, shares and protects personal data relating to users ("you", "your") of the Platform.

By registering an Account on the Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and agree to the processing of your personal data as described herein. This Policy is incorporated by reference into our Terms & Conditions.

3jbet is committed to handling personal data responsibly and in compliance with applicable data protection laws. Where those laws confer rights upon you, we honour those rights and provide clear mechanisms for you to exercise them.

2 Definitions

In this Policy the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, financial details and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transmission or deletion.
• "Data Controller" means 3jbet, as the entity that determines the purposes and means of processing Personal Data on the Platform.
• "Data Processor" means any third party engaged by 3jbet to process Personal Data on its behalf under contractual terms consistent with this Policy.
• "Account" means a registered user account on the Platform.
• "KYC Data" means identity verification documents and information collected to confirm your identity, age and the source of your funds.
• "Cookies" means small text files placed on your device by the Platform to store session state, preferences and analytical data.

3 Data We Collect

3.1 Registration Data

When you create an Account on 3jbet, we collect the information you provide during the registration process, including:

• Full legal name;
• Date of birth;
• Email address;
• Mobile phone number;
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering and age verification obligations, we may collect copies of government-issued identity documents, proof of address and, where applicable, source-of-funds documentation. KYC Data is processed with heightened security controls and is not used for any purpose beyond verification and legal compliance.

3.3 Financial Data

When you make deposits or request withdrawals, we collect transaction records including amounts (in PKR where applicable), payment method references, timestamps and transaction identifiers. We do not store full payment card numbers on our systems. Payment processing is handled by third-party processors subject to their own security standards.

3.4 Transactional and Gaming Data

We record all betting and gaming activity on your Account, including markets selected (such as PSL cricket, ICC tournaments, live casino games), stake amounts, odds accepted, outcomes and account balance history. This data is used to operate the Platform, detect fraud and meet regulatory reporting requirements.

3.5 Technical and Device Data

When you access the Platform, we automatically collect technical data including your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited and session duration. This data is used to maintain platform security, diagnose technical issues and improve the user experience.

3.6 Communications Data

If you contact our support team via live chat or email, we retain records of those communications, including the content of messages, timestamps and any attachments provided. This data is used to resolve your query and to improve our service quality.

3.7 Responsible Gambling Data

Where you use responsible gambling tools — such as setting deposit limits, requesting a cooling-off period or activating self-exclusion — we record these instructions and the associated account-level restrictions. This data is processed exclusively to honour your responsible gambling preferences and protect your interests.

4 Legal Basis for Processing

Every category of Personal Data processed by 3jbet has a documented legal basis. The primary bases on which we rely are set out in the table below:

Where we rely on legitimate interest as a legal basis, we have assessed that our interests are not overridden by your rights and interests, taking into account the nature of the data processed and the measures we apply to protect it.

5 How We Use Your Data

5.1 Platform Operation

The primary use of your Personal Data is to operate the Platform — creating and managing your Account, processing bets and transactions, providing customer support and maintaining the integrity of the gaming environment.

5.2 Identity and Age Verification

We use KYC Data to verify that you meet the minimum age requirement of 18 years — or the higher minimum required by the applicable operator or license jurisdiction — and to confirm your identity prior to processing withdrawals or where compliance requires it.

5.3 Security and Fraud Prevention

Technical and transactional data is analysed to detect and prevent fraudulent activity, money laundering, bonus abuse and unauthorised account access. This monitoring is a core part of our security infrastructure and is in the interest of all legitimate users.

5.4 Responsible Gambling

We use gaming and account activity data to monitor for signs of problem gambling behaviour and to apply account restrictions where requested or required. This processing is carried out to fulfil our duty of care to users and meets applicable responsible gambling obligations.

5.5 Service Improvement

Aggregated and anonymised usage data helps us improve Platform performance, fix technical issues and develop features that better serve Pakistani users. This analytical processing does not identify individuals in its output form.

5.6 Marketing and Promotions

Where you have opted in to receive marketing communications, we may contact you about relevant promotions, bonuses or new features via email or push notification. You may withdraw your consent to marketing at any time by updating your Account preferences or contacting support. Withdrawing consent does not affect the lawfulness of prior processing.

5.7 Legal and Regulatory Compliance

We retain and process certain data categories to meet record-keeping, reporting and audit requirements imposed by applicable law and our operating licence obligations. This may include retaining transaction records and KYC documentation for defined periods after Account closure.

6 Data Sharing

6.1 Third-Party Service Providers

We engage third-party Data Processors to support Platform operations, including payment processing providers, identity verification services, fraud detection platforms, cloud hosting providers and customer support tools. All such processors are bound by contractual data protection obligations consistent with this Policy and are not permitted to use your data for their own independent purposes.

6.2 Regulatory and Law Enforcement Authorities

3jbet may disclose Personal Data to regulatory bodies, law enforcement agencies or courts where required or permitted by applicable law, including in response to lawful requests, subpoenas or court orders. We will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of our business, Personal Data held on the Platform may be transferred to the relevant successor entity. You will be notified of any such transfer and any material change to the terms under which your data is processed.

6.4 No Sale to Marketers

3jbet does not sell, rent, lease or otherwise transfer your Personal Data to third-party advertisers, marketing agencies or data brokers. Payment method references appearing on the Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are listed as familiar Pakistani payment references only and do not imply any data-sharing arrangement with those institutions.

7 Data Retention

We retain Personal Data for as long as necessary to fulfil the purposes described in this Policy, including the duration of your Account and any legally required retention period thereafter. The following indicative retention periods apply:

• Account and registration data: Retained for the life of your Account and for a minimum of 5 years following Account closure, in accordance with applicable anti-money laundering record-keeping requirements.
• KYC documentation: Retained for a minimum of 5 years from the date of verification or Account closure, whichever is later.
• Transaction records: Retained for a minimum of 5 years to support financial audit, dispute resolution and regulatory reporting.
• Support communications: Retained for up to 3 years from the date of last interaction.
• Technical and device data: Retained in identifiable form for up to 12 months; thereafter aggregated or anonymised for analytical purposes.
• Marketing preferences: Retained until you withdraw consent or close your Account.

Where retention is required solely for legal compliance purposes, access to the retained data is restricted to personnel with a specific compliance function.

8 Cookies & Tracking Technologies

8.1 What We Use Cookies For

The Platform uses cookies and similar tracking technologies (including local storage and session storage) for the following purposes:

• Strictly Necessary Cookies: Required for the Platform to function, including maintaining your login session, storing Account preferences and enabling security features. These cannot be disabled without affecting Platform functionality.
• Analytical Cookies: Used to understand how users navigate the Platform, which pages are most visited and where technical errors occur. Data collected is aggregated and does not identify individuals directly.
• Functional Cookies: Used to remember your preferences such as language settings, preferred sports markets (e.g., cricket, football) and display options across sessions.

8.2 Managing Cookies

You can control cookie settings through your browser's privacy or settings menu. Blocking strictly necessary cookies will impair your ability to log in and use the Platform. Instructions for managing cookies are available in the help documentation for all major browsers including Chrome, Firefox, Safari and Edge.

9 Your Rights

Subject to applicable law and certain legal exceptions, you hold the following rights in respect of your Personal Data held by 3jbet:

To exercise any of the above rights, please contact our support team via live chat or written enquiry. We will respond to all valid requests within 30 days. In certain cases we may need to verify your identity before processing a request. We will not charge a fee for responding to rights requests unless they are manifestly unfounded or excessive.

10 Data Security

3jbet implements technical and organisational security measures appropriate to the sensitivity of the data we process. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encrypted storage of passwords using industry-standard hashing algorithms;
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis;
• Regular security assessments and vulnerability testing of Platform infrastructure;
• Audit logging of access to sensitive data categories including KYC records;
• Two-factor authentication support for Account access.

While we apply robust security practices, no system is entirely immune to security incidents. In the event of a data breach that is likely to result in a risk to your rights or interests, we will notify you and relevant authorities in accordance with applicable law.

You also play a role in keeping your Account secure. Use a strong, unique password, do not share your login credentials with anyone and contact us immediately if you suspect unauthorised access to your Account.

11 International Data Transfers

3jbet operates infrastructure that may involve transferring your Personal Data to servers or service providers located outside your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities;
• Binding agreements with Data Processors requiring equivalent levels of data protection;
• Transfers only to jurisdictions with an adequate level of data protection, or where supplementary measures are applied.

By using the Platform, you acknowledge that your Personal Data may be transferred, stored and processed in countries outside Pakistan. We take reasonable steps to ensure that any such transfers are conducted in a manner consistent with the protections described in this Policy.

12 Minors

The Platform is strictly intended for users aged 18 years and above — or the higher minimum age required by the applicable operator or license jurisdiction. We do not knowingly collect Personal Data from individuals under the applicable minimum age.

If we become aware that Personal Data has been collected from a minor, we will promptly close the associated Account, delete the data and take appropriate action in accordance with our safeguarding obligations. If you believe a minor has registered on the Platform, please contact us immediately via the support channel.

13 Changes to This Policy

3jbet reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, we will notify registered users via the email address associated with their Account or by displaying a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is shown at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your data. Continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy.

14 Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way your Personal Data is handled by 3jbet, please contact our support team through the live chat facility on the Platform. For written enquiries, you may reach our privacy team at the address below. Email addresses are displayed as plain text and are not clickable links.

We aim to acknowledge all written privacy enquiries within 5 business days and to provide a substantive response within 30 days. For complex or volume requests, we may extend this period by a further 30 days, in which case we will inform you of the extension and the reason for it.

If you are not satisfied with our response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.